Help CenterThe reason is always visible in your dashboard. A closed account moves from Active Challenges to Inactive Challenges on your dashboard home page.
Open its Dashboard and compare the figures against your limits:
- Daily Loss at or beyond the limit — your equity dropped further below where it stood at 00:00 UTC than your daily allowance permits
- Overall Loss at or beyond the limit — your equity fell below the fixed floor measured from your starting balance
- Exposure Loss at or beyond the limit — a notification about this is shown in the header of the account's dashboard
- Inactivity rule: at least one trade every 60 days on an evaluation account, and every 30 days on a funded one
Breaching a limit is automatic and cannot be reversed.
🔑 Why the terminal stops letting you in
Once an account is closed, its trading credentials stop working, and your platform shows Invalid Account error. This is not a technical fault — it is how a closed account behaves. Your OneFunded Dashboard stays available, with the full trading history of that account.
📩 If none of this matches
If your figures are within the limits and you have been trading regularly, write to support@onefunded.com from your registered email address and include your account number.