Payment issue

Start with Orders List section in your dashboard. Every payment attempt is listed there with a status:

• Paid — the Challenge was credited
• Cancelled or Unpaid — the payment did not complete

For transactions that haven't been completed, two situations are possible. Follow the one that matches yours.

🔁 The money was not debited

The payment did not complete, so it needs to be retried. Two things are worth trying first:

1. Finish the payment from Orders List. Open Orders List, click the ID of the unsuccessful order and use the Complete payment button in the order details.
2. Try again in a private browser window.

If it still does not go through, check that:

• the card or wallet holds the full amount, including any fees your bank adds
• online / international payments are enabled on your card

You can also try a different payment method.

If none of this helps, write to support@onefunded.com and tell us:

• at which step the error appears: entering card details, confirming the payment, returning to our site, etc
• what you see on the page at that moment
• a screenshot of the error, if there is one

💸 The money was debited, but no Challenge appeared

The payment is somewhere between your provider and us, and we need to trace it. Email support@onefunded.com from your registered address with your order ID, the amount in US dollars, and the following, depending on how you paid:

• Card — the transaction ID and a screenshot of the transaction details from your banking app or statement
• Crypto — the transaction hash and a screenshot of the transaction details from your wallet
• PayPal — the transaction ID and a screenshot of the transaction details from your PayPal account
• UPI — your UPI ID, the UTR reference number, and a short screen recording showing you opening your banking app, opening the transaction and displaying its details. A screenshot is not enough for UPI — our payment provider requires a recording.